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Returns and Exchanges

Shoes must be in new condition.
Returns must be made within 30 days of receipt.
For exchanges, we will ship out the replacement pair to you at no charge (Ground shipping to U.S. addresses only).

We include pre-addressed UPS Ground Return Labels with all outgoing orders to the contiguous 48 states.
If you use our label for Exchanges, return shipping is Free.
If you use our label for Returns for refund or credit, it will cost you $8.95. We will deduct $8.95 from your merchandise credit or refund.


If you live in the contiguous 48 states and don't have your UPS Return Label, click here to print a new one. You will need your Order# and Zip Code.
  1. Use our original box AND outer shipping box.
  2. Completely cover our shipping label with the return label.
  3. Drop the return package off at any authorized UPS Service Station or UPS drop off location. Visit www.ups.com/dropoff for the location nearest you or give it to your local UPS driver.
For areas outside the 48 states or simply to use your own return method, please send items to:

    Returns
    Birkenstock Express/Footwise
    301 SW Madison Avenue
    Corvallis, Oregon 97333-4703

Write your Order# on your package.
Alternative methods of returning merchandise to Footwise are not pre-paid.

Need Help about shipping or exchanges?  Contact us by email at: mailorder@birkenstockexpress.com
or by phone at 1.800.451.1459