Birkenstock Express
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Exchanges and Returns

Shoes must be in new condition.
Returns must be made within 30 days of receipt.
For exchanges, we will ship out the replacement pair to you at no charge (Ground shipping to U.S. addresses only).

We include pre-addressed UPS Ground Return Labels with all outgoing orders to the contiguous 48 states.
If you use our label for Exchanges, return shipping is Free.
If you use our label for Returns for refund or credit, it will cost you $8.95. We will deduct $8.95 from your merchandise credit or refund.

If you live in the contiguous 48 states and don't have your UPS Return Label, click here to print a new one. You will need your Order# and Zip Code.
  1. Use our original box AND outer shipping box.
  2. Completely cover our shipping label with the return label.
  3. Drop the return package off at any authorized UPS Service Station or UPS drop off location. Visit for the location nearest you or give it to your local UPS driver.
For areas outside the 48 states or simply to use your own return method, please send items to:

    Birkenstock Express/Footwise
    301 SW Madison Avenue
    Corvallis, Oregon 97333-4703

Write your Order# on your package.
Alternative methods of returning merchandise to Footwise are not pre-paid.

Need Help?  Contact us by email at:
by phone at 1.800.451.1459
or by Live Help online messaging at either or

Shipping Information

Free Standard Shipping on Any Order.
We offer free Standard shipping on all orders. Air delivery services are optionally available at regular price (see prices below).

Some reasons you may want to give us a Business Address for your delivery:
- Fewer delays due to a signature being unavailable.
- On average, business deliveries are more reliably on-time.
- Most business deliveries are more efficient and burn less fuel.
- Less risk of theft when packages are left at your door.

Of course, if the receivers at your business don't know or will not bother to notify you, this could backfire!

Our shipping boxes are sturdy - but not always pretty:
We have recently increased our efforts to re-use all intact shipping boxes from incoming returns and exchanges. So don't be surprised if your shoes arrive in an 'experienced' box. We want the contents to be perfect but the appearance of the box . . not so important.

We will order out-of-stock items (may not apply to sale items) and ship them separately from the rest of your order, with no extra shipping charge to you. Allow an extra week for out-of-stock items.

Shipping Options (U.S.A. only)

For Orders

  1 Pair Each Additional Pair Non-Shoe Items
- Any Address, 2-10 days.  
- Standard orders are shipped out within two business days from the time we receive them. Business days do not include weekends or holidays.

2 Business Day $17.00 $5.50 $9.25
  - 48 States, no PO Boxes.    
- 2 Business Day orders are shipped out within two business days from the time we receive them. Business days do not include weekends or holidays.

Next Business Day $40.00 $10.00 $40.00
- 48 States, no PO Boxes. A Signature Required service. Please plan delivery where someone will be available.
- Next Business Day orders placed on Thursday afternoons or Friday mornings will be delivered on the following Monday.
- Next Business Day orders placed on Friday afternoon through Monday morning will be delivered the following Tuesday.

For Repairs

All repairs are normally shipped by Standard shipping.

Any number of shoes:   $8.95

Questions? Call 800-451-1459 or send us an email.

Product prices and shipping rates subject to change without notice.

Thanks for Shopping at
Birkenstock Express!

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Copyright © 1995-2014 Footwise, Inc.   1-800-451-1459
Footwise, Inc., 301 SW Madison Avenue, Corvallis OR 97333

Last Modified: 12/26/2013 01:49:23 PM