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Birkenstock Repair FAQs

Can I ruin my soles by leaving them in the hot sun?

Yes. The Birkenstock EVA sole has been chosen because it is lightweight, flexible, durable and able to absorb shock. Excessive heat, however, can cause the material to shrink.

Please do not leave your footwear:
  • near a fireplace, campfire, radiator or wood stove;
  • in an unventilated car parked in the sun; or
  • in a very hot, sunny spot with their soles facing direct sunlight.

How long will it take to complete my repair?

Our Authorized Birkenstock Repair Shop can generally work and turn the cork footbed repairs in about two weeks. If it's going to take longer we'll contact you.

What do I do if I can't print the repair form?

You can write your order on a piece of paper and send it in with your shoes. We'll call or email you if we have any questions.

What repair should I choose?

If you're not sure which repair will fix your footwear, then you can either call  (800.451.1459) or email us at mailorder@birkenstockexpress.com and describe the problem or send them in to us and we'll contact you with our estimate of the repair and cost.

Do you repair Footprints, Betula and Tatami footwear?

The best option for those brands is to call us directly before you send them to us (800.451.1459).